Last updated: 10 May 2026

Terms of Service

These Terms of Service (the Terms) form the agreement between you and Inviaro d.o.o. (Inviaro, we) for use of the Inviaro platform (the Service). By creating an account, connecting a channel, or otherwise using the Service, you agree to these Terms.

1. Who can use the Service

You must be at least 18 years old, capable of entering into a binding contract, and not barred from using the Service under any applicable law. If you sign up on behalf of a company, you confirm that you have authority to bind that company, and you in these Terms refers to the company.

2. Your account

  • You are responsible for keeping your password and recovery codes secure.
  • You are responsible for all activity that happens under your account.
  • Notify us immediately at info@inviaro.com if you suspect unauthorized access.
  • One workspace serves one organization. Do not share a workspace across unrelated businesses.

3. The Service

Inviaro lets you connect business messaging channels (WhatsApp Business, Instagram, Messenger, Viber, an embeddable widget, and others we add over time), receive and send messages from a single inbox, automate responses with visual flows, integrate with calendar providers, and optionally use AI features.

Features evolve. We may add, change, or remove individual features at any time. We will give you reasonable notice before removing a feature that is core to a paid plan you are on.

4. Beta features

We sometimes label features as beta, preview, or experimental. These are provided as-is, may change without notice, and are not covered by any service-level commitments.

5. Acceptable use

You agree not to use the Service to:

  • Send unsolicited bulk messages (spam) or violate the policies of any connected channel (WhatsApp Business Policy, Meta Platform Terms, Viber Business Messaging Terms, and so on)
  • Send content that is illegal, harassing, defamatory, infringing, or contrary to public morals
  • Impersonate another person or business
  • Attempt to access another customer's data, probe our infrastructure for vulnerabilities outside of an authorized program, or otherwise compromise the Service
  • Resell the Service or expose it to third parties without our written agreement
  • Use the Service to process personal data of children under 16 without parental consent
  • Train machine-learning models on conversation data of third parties without their consent

We may suspend or terminate accounts that violate this section, with notice where circumstances allow.

6. Your data, your customers' data

You own the data you put into the Service, including your contacts, conversations, and flow definitions. We process your customers' personal data on your behalf as a processor. Our Privacy Policy sets out the details. A Data Processing Addendum is available on request.

You are responsible for having a lawful basis to message the people you message through the Service, and for honoring any opt-out or deletion request they make to you. We will support those requests but cannot fulfill them on your behalf without instruction.

7. Pricing and payment

  • Current pricing is shown at inviaro.com. Plan changes are billed pro-rated to the current period.
  • Fees are due in advance for each billing period (monthly or annual, depending on your plan).
  • Invoices include applicable VAT for Bosnia and Herzegovina customers.
  • If payment fails, we will retry and notify you. Persistent non-payment may result in suspension after a grace period of at least 14 days.
  • We may change pricing for future renewal periods with at least 30 days notice.

8. Refunds and cancellation

You can cancel at any time from inside the app. Cancellation takes effect at the end of the current paid period. We do not pro-rate refunds for unused time on monthly plans. Annual plans are refundable on a pro-rated basis within 14 days of the most recent renewal, less any tax already remitted.

9. Intellectual property

Inviaro retains all rights to the platform, source code, documentation, and brand marks. You retain all rights to your content. By using the Service, you grant us a limited license to host, transmit, and process your content solely to operate and improve the Service for you.

10. Service availability

We design the Service for high availability but do not guarantee uninterrupted access. Scheduled maintenance, third-party channel outages, and force majeure can cause downtime. We are not a phone service or emergency-communication system; do not rely on Inviaro for any life-safety use case.

11. Disclaimer of warranties

The Service is provided as is and as available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the fees you paid us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct.

13. Indemnification

You agree to defend and indemnify Inviaro against any third-party claim arising from (a) your use of the Service in violation of these Terms, (b) content you send through the Service, or (c) your violation of any law or third-party right.

14. Termination

You can terminate by deleting your workspace from inside the app. We can terminate or suspend access if you materially breach these Terms or fail to pay, with notice and an opportunity to cure where reasonable. On termination, we provide a 90-day window in which you can export your data; after that, we delete it, subject to legal retention obligations.

15. Governing law and disputes

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to its conflict-of-laws rules. The competent courts of Sarajevo have exclusive jurisdiction over any dispute that we cannot resolve in good faith. Consumers may have additional rights under their local mandatory law.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify active customers by email at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance.

17. Contact

Inviaro d.o.o., Bosnia and Herzegovina. Email info@inviaro.com. Full registered address available on request.